Terms of Service
These Terms govern your use of RewindMedia ("the Service"), operated by [Company name and number] ("we", "us"). By creating an account or using the Service, you agree to these Terms. If you don't agree, please don't use the Service.
Contents
1. The Service
RewindMedia is a UK-based subscription service that digitises home video tapes (VHS, VHS-C, Hi8, Video8, Digital8, MiniDV, and Betamax) and provides a private streaming library of the resulting digital files. The service comprises:
- Outbound shipping kits sent to your UK postal address.
- Capture, restoration, and transcoding of your tapes at our studio.
- Hosting of the digitised files in a private library accessible only to your account.
- Return of your original tapes to you.
2. Eligibility
- You must be at least 18 years old to subscribe.
- You must have a postal address in the United Kingdom (or in our currently supported destinations: [Ireland, etc.]).
- You must own the tapes you ship to us, or have the legal right to digitise them.
3. Your account
- One account per person. Sharing accounts is permitted within a household but not commercially.
- You must keep your password secure and notify us immediately if you suspect unauthorised access.
- You're responsible for everything that happens under your account.
- The information you provide (email, address, etc.) must be accurate and kept up to date.
4. Subscription & payments
- The Service is currently a single subscription tier: £7.99 per month, covering up to 3 tapes digitised per month.
- A one-time £15 onboarding fee is charged on first subscription. It covers the prepaid shipping kit, return-shipping insurance up to £250 per parcel, and the initial intake/QC pass on your first batch of tapes. The onboarding fee is charged once per account; resubscriptions after a previous active subscription do not pay it again.
- Subscription is billed monthly in advance. Prices include VAT where applicable.
- Payment is taken automatically by Stripe Payments UK Ltd on the same day each month from the card on file.
- Subscriptions renew automatically until cancelled.
- Unused tape credits in a month do not roll over.
- If a payment fails, we'll notify you and try again over the following 7 days. If we still can't collect, the service is paused until you update your payment method.
- VAT is charged in accordance with HMRC rules where required.
5. Cooling-off period (Consumer Contracts Regulations 2013)
You have a 14-day right to cancel from the day you subscribe, with a full refund of any subscription fee paid, except where you've expressly asked us to begin the digital service (i.e. ship you a kit or start digitising your tapes) within that window — in which case you waive the right to cancel for that performance, in line with Regulation 36 of the Consumer Contracts Regulations.
If your prepaid shipping kit has already left our premises when you cancel within the 14-day window, the cost of the kit and outbound postage may be deducted from your refund (this is permitted under Reg. 36(4)). The recurring monthly subscription fee will be refunded in full if no tapes have yet been digitised.
To cancel within the cooling-off period, email support@rewindmedia.example with the subject "Cooling-off cancellation".
6. Cancellation & refunds
You can cancel your subscription at any time, for any reason, with no notice period and no cancellation fee.
How to cancel
- Self-service via Stripe Customer Portal (recommended): sign in, go to Account → Settings → Manage billing, and click Cancel subscription. You'll get an immediate confirmation email.
- Self-service "delete my account": Account → Settings → Danger zone → Delete account. This both cancels your active subscription and erases your data — see §11 (Termination) for what's deleted and what's retained.
- By email: write to support@rewindmedia.example from the address on your account. We'll confirm cancellation within 1 working day.
What happens after you cancel
- Your access to the Service continues until the end of the current billing period you've already paid for. We don't pro-rate the unused portion of the month — this is industry-standard for consumer subscription services and reflects that we've reserved studio capacity for your tapes for that month.
- No further monthly payments are taken.
- Any tapes still in transit to us, or in our studio queue at the moment of cancellation, will be digitised and added to your library before access ends, provided we received them at least 7 working days before the period end.
- Your library remains accessible for 90 days after the period ends. During this window you can re-activate (no further onboarding fee) or download your originals. After 90 days, content is permanently deleted unless you've explicitly requested earlier deletion.
Refunds
- Recurring monthly fee: non-refundable once charged, except (i) within the 14-day cooling-off window per §5, or (ii) where the Service has not been provided with reasonable care and skill under section 49 of the Consumer Rights Act 2015 — in which case you're entitled to a partial or full refund proportionate to the failure.
- £15 onboarding fee: non-refundable once your shipping kit has been dispatched, since the kit and the postage are real out-of-pocket costs to us. Fully refundable if you cancel before we dispatch.
- Tape damage / loss: see §7 — capped at £250 per tape.
- Refunds are processed back to the original payment method within 5–10 working days.
Cancelling by us
We may cancel your subscription on 30 days' notice for any reason or with no notice for material breach (illegal content, fraud, attacks on the Service). If we cancel without cause, we'll refund the unused portion of the current month pro-rata.
7. Your tapes
When you ship tapes to us, you remain the owner. We hold them as a bailee with a duty of reasonable care.
- You're responsible for packing them safely. Use the prepaid kit we send.
- We'll capture each tape with professional VCRs and time-base correction. Some tapes will be cleaned before capture; we'll let you know if a tape is in poor enough condition that we should pause and check with you.
- We will not intentionally damage, alter, or copy tapes for any purpose other than performing the digitisation service.
- We will return your tapes to you in the same kit unless you opt for archival or destruction at the time of subscription.
- Our liability for loss or damage to a tape in our care is capped at £250 per tape, except where you've declared a higher value at the time of shipment and we've accepted that declaration in writing. Where loss is caused by carrier error during shipping, the carrier's compensation regime applies first.
- If a tape is too damaged to capture, we'll return it untouched at no charge.
8. Your content
The footage on your tapes — and the digital files we produce from it — is yours. We don't claim ownership of any of it.
By using the Service, you grant us a limited, non-exclusive, royalty-free licence to host, transcode, store, and transmit the digital files, but only insofar as that's necessary to deliver the Service to you. This licence ends when you delete the content or 90 days after you cancel your subscription, whichever is later.
We will never:
- Sell, rent, or share your content with anyone.
- Use your content to train machine-learning models.
- Watch your content other than briefly during quality control of digitisation.
- Index your content for search.
You confirm that you have the legal right to digitise the content on each tape you send us. See our Copyright & Takedown Policy for what happens if a rights-holder believes content in our system infringes their rights.
9. Acceptable use
You agree not to:
- Send us tapes containing illegal content (including child sexual abuse material, terrorist material, or content that infringes UK law).
- Send us tapes whose contents you don't have the right to digitise.
- Use the Service to harass, defraud, or impersonate anyone.
- Attempt to access another user's library, data, or account.
- Probe, scan, or attack our infrastructure (other than via our published security-disclosure process).
- Resell, repackage, or commercialise the Service without our written permission.
If we believe content you've shipped violates this clause, we may refuse to capture it, delete the digital file if already produced, and (in serious cases) terminate your account. Where a legal duty applies, we may report content to the relevant authority.
10. Intellectual property
- The RewindMedia name, logo, design, software, and brand are owned by us. You don't get any rights to them.
- Your content stays your content (see §8).
11. Service availability
We aim to keep the Service running 24/7. We don't currently offer a contractual uptime SLA. We'll give reasonable notice of planned maintenance via email or in-app notice, but emergency or security maintenance may happen without notice.
Under the Consumer Rights Act 2015 we owe you a duty to perform the Service with reasonable care and skill, and within a reasonable time. If we fall short, you can ask us to fix it; if we can't, you may be entitled to a price reduction.
12. Termination & deletion
This section covers what happens to your data when an account ends — by your cancellation (§6), by your explicit deletion request, or by us terminating for cause.
- Cancelling the subscription (§6) keeps your account and library intact. You retain access for the rest of the paid period plus a 90-day grace window.
- Deleting your account (Account → Settings → Danger zone → Delete account) is the UK GDPR Article 17 right-to-erasure path. The deletion confirmation page lists what gets removed and what's retained — read it before proceeding.
- Erased on deletion: your account, login credentials, video files, thumbnails, watch progress, tagged people and their photos, and any active subscription (we cancel it on the way out so no further charges occur).
- Retained after deletion:
- Anonymised support transcripts (your name and email are unlinked from the rows; the conversation text remains so we can keep improving the service — legitimate-interest basis).
- Stripe's own records of past invoices, retained by Stripe and by us for 6 years per HMRC requirements.
- Backups and access logs, expired on their normal rotation (30 days for logs; backups roll out within 35 days).
- By us: we may suspend or terminate your account for material breach of these Terms, with notice except in serious cases (illegal content, attacks on the Service, fraud). See §6 for refund treatment.
- Effect of termination: obligations that by their nature should survive (e.g. payment of fees due, indemnity, limitation of liability) survive.
13. Limitation of liability
Nothing in these Terms excludes or limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Anything else that cannot lawfully be excluded under English law (including statutory consumer rights under the Consumer Rights Act 2015).
Subject to that:
- Our total aggregate liability arising out of or in connection with these Terms is limited to the greater of (a) the fees you paid us in the 12 months preceding the claim, or (b) £250.
- For loss of or damage to a physical tape, the per-tape cap in §7 applies.
- We are not liable for indirect or consequential losses, loss of profit, loss of business, loss of opportunity, or loss of goodwill.
- We are not liable for failures of third-party services (carriers, payment processors) where those failures were not caused by us.
14. Indemnity
You will indemnify us against any third-party claim arising from:
- Content on tapes you send us that infringes a third party's intellectual-property rights or privacy rights.
- Your breach of §9 (Acceptable use).
This clause does not apply to consumer claims to the extent prohibited by the Unfair Contract Terms Act 1977 or the Consumer Rights Act 2015.
15. Changes to these Terms
We may amend these Terms from time to time. For material changes, we'll notify you by email at least 14 days before they take effect. If you keep using the Service after a change takes effect, you've accepted the new Terms; if you don't agree, you can cancel.
16. Governing law & disputes
These Terms are governed by the laws of England & Wales. Disputes will be resolved in the courts of England & Wales, except that you may bring a claim in your local courts where statutory consumer-protection law gives you that right.
Before issuing a claim, we'll try to resolve any dispute directly with you in good faith. If we can't, you may also have the option to use an alternative-dispute-resolution scheme; details on request.
17. Contact
Email: support@rewindmedia.example
Post: [Registered office address]
Companies House number: [number]
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