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We reply within 1 working day. For something quick, try the FAQ or chat first.

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Chat with Casey

Casey is the RewindMedia helper, in the bottom-right corner. They can answer most common questions instantly — pricing, formats, turnaround, how the service works. If your question is account-specific, Casey will pass you to a real person.

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FAQ

How long does it take? ▼

Typical turnaround is 7–10 working days from when tapes arrive at our studio. Premium customers get priority (3–7 days).

What tape formats do you accept? ▼

VHS, VHS-C, Hi8, Video8, Digital8, MiniDV, and Betamax. Send us a photo if you have something unusual — we can usually accommodate.

How do I cancel? ▼

From your account settings. Cancellation takes effect at the end of your current billing period. Your library remains accessible for 90 days afterwards.

Can I change my email or password? ▼

Both from account settings. Email can be changed once a year (anti-takeover measure). Password change asks for your current password first.

What if my tape gets damaged? ▼

Tapes travel in our padded kits with tracked post. If something happens in our care, we cover up to £250 per tape. For high-value items, declare a higher value with us in writing first.

Do you watch our videos? ▼

Only briefly during colour-correction and audio-level checks. We don't keep copies, never share, and never train AI on your footage.

For copyright and takedown notices, see our Copyright & Takedown Policy.